In the event you are not satisfied with our products, we will be happy to exchange it for another product you see fit. We will however, under no circumstance offer refunds or store credit on returns /exchanges.
How to do?
For any exchange or return requests please call us on our contact numbers during operating hours.
- For in-store exchange, the customer needs to present the item within 7 days of purchase along with the bill in order to qualify for exchange
- In the event of online order returns or inability to physically visit our warehouse, the customer can post the item through a reliable method to our warehouse address provided. The customer will have to bear the postage costs both ways in such an instance. HKR Solution Limited will not be held responsible for the loss of products during transition and will not accept products if the external packaging is tampered with or damaged.
- For an exchange to be acceptable, the product should be in original condition with the "HKR Solution Limited" labels intact. Any products on clearance or markdowns at the time of purchase cannot be exchanged
- Tailor-made and customized products cannot be cancelled, exchanged or returned unless there is a quantifiable defect.